How long will it take to receive my order?

Orders made by Noon Central Time ship out the next day.

Shipping times vary, but our standard shipping usually takes 2 - 3 business days to get from our warehouse near Chicago to your door. It can take 5 business days for the West Coast.

If you have a delivery deadline (for holidays, birthday, etc), note that in the message box and we'll do our best to get it there or we will contact you with options.

How much does shipping and handling cost?

We currently offer our actual shipping costs without adding any handling fee. Based on your shopping cart and shipping address, you will see the real-time shipping options.

For orders over $40, standard shipping is FREE, which will either go out Priority Mail or UPS Ground from Chicago.

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. From time to time, we will send your order with another comparable carrier option in order to decrease shipping time. We reserve the right to change its shipping policies at any time.  

Payment options

We accept Visa, MasterCard, American Express, and Discover. We do not accept checks or cash at this time.

I received an error message when trying to check out. What does this mean?

Please verify that the billing information you have entered is the same as the information that your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.

How do I know if my order was placed successfully?

After your order is submitted, you will be directed to an order confirmation page with your order number. If you've reached this page, we've received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment.

Can I cancel a Pre-order once it has been placed?

You can cancel an order by contacting us and providing us with your name and order number. 

What is your return policy?

In order for us to process your return, we must receive your item(s) within 60 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Elgin, IL. At this time we do not offer exchanges.

All items(s) must be received by us within 60 days of your order date. We apologize for any inconvenience.

Mail your return to:

2300 Galvin Drive
Elgin, IL 60124

What about my refund?

If we receive your return within 60 days, we will refund your original payment method. Please allow 5-7 working days for us to process your refund.

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