Frequently Asked Questions

Like raw honey & grass-fed butter, RAW CENTRIFUGE is a new class of coconut oil that packs more benefits in each scoop. This new method spins out the oil, resulting in a light taste and smell. In your food, it won't overpower. On your skin, it goes on smooth.
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We go beyond Fair Trade! The founding mission of our company is to provide coconut farmers a way out of modern-day slavery. First, we trained and funded all 141 of our small-scale farmers to be Organic Certified (a 3-year process!). This increased the value of their coconuts significantly. Then, we formed Co-ops and now involve farmers in our pricing. All of this is on top of our community development work. We plan to get Fair Trade Certified, but the high cost, training and documentation required is a daunting task when we are already going beyond Fair Trade.

This is a signature of one of our dear workers in the Philippines. We want you to know your purchase made an impact. See their story

It's real! Each day our workers take a Sharpie marker and proudly sign the the 15oz jars that were made that day as a way of connecting their story to yours. See their story

Sex trafficking & copra slavery are destroying Filipino communities. We are fighting back by combining the economic engine of business & the power of community development. Creating jobs & teaching skills. Bringing justice & going beyond fair trade.

Orders made by noon Central Time ship out the next day.

Standard shipping usually takes 2 - 3 business days to get from our warehouse near Chicago to your door. It can take 5 business days for the West Coast.

If you have a delivery deadline (for holidays, birthday, etc), send us an email with your order number and we'll do our best to get it there or contact you with options.

Who likes paying for shipping and handling? NO ONE! We work hard to keep these costs low and we cover the handling costs.

For orders over $35, standard shipping is FREE, which usually ship Priority Mail (2-3 days) from Chicago. Orders to the West Coast & FL over 12 lbs usually ship UPS Ground.

For orders under $35, lighter shipments (like one 4oz jar and/or lip balms) ship First Class for $4.95 or $7.95 Priority Mail. Heavier orders are generally $9.95.

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. From time to time, we will send your order with another comparable carrier option in order to decrease shipping time. 

At this time, we only have the capabilities to ship within the continental U.S. We are working on adding international shipping.

We accept Visa, MasterCard, American Express, Discover, PayPal, JCB, Diners Club, Elo, Shop Pay, Amazon Pay, Apple Pay and Google Pay. We do not accept checks or cash at this time.

Please verify that the billing information you have entered is the same as the information that your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through. 

After your order is submitted, you will be directed to an order confirmation page with your order number. If you've reached this page, we've received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment.

You can cancel an order by contacting us and providing us with your name and order number. If the order has not been shipped, we usually can cancel the order.

In order for us to process your return, we must receive your item(s) within 60 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Elgin, IL. At this time we do not offer exchanges.

All items(s) must be received by us within 60 days of your order date. 

Mail your return to:
Returns
DIGNITY COCONUTS
2300 Galvin Drive
Elgin, IL 60124

If we receive your return within 60 days, we will refund your original payment method. Please allow 5-7 working days for us to process your refund.